Privacy Policy

THE SPRING MEDIA COMPANY (PTY) LTD

Effective Date: 25 July 2026

1. Introduction

THE SPRING MEDIA COMPANY (PTY) LTD ("we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This Privacy Policy explains how we collect, use, store and protect personal information when you interact with us through our website or our services.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Name and surname

• Email address

• Telephone number

• Wedding or event details

• Information submitted through our website contact form

• Information provided through WhatsApp, email or telephone

• Contract information submitted through Jotform

• Photographs and video recordings created during an event

• Website usage information collected through Wix Analytics

3. How We Use Your Information

We use your information to:

• Respond to enquiries

• Prepare quotations and contracts

• Deliver photography and videography services

• Communicate with you before and after your event

• Deliver galleries and finished media

• Improve our website and services

• Meet our legal and contractual obligations

4. Legal Basis

We process personal information where necessary to:

• Provide requested services

• Perform a contract

• Comply with legal obligations

• Protect our legitimate business interests

• Where required, with your consent

5. Sharing Information

We only share personal information where necessary to provide our services.

This may include:

• Microsoft 365

• OneDrive

• ClickUp

• Jotform

• Wix

• Professional contractors working on your project who are subject to confidentiality obligations

We do not sell personal information.

6. Storage and Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Information is stored using secured business systems and access is restricted to authorised personnel.

7. Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Maintain business records

Media files may be retained in accordance with our client agreements and internal retention procedures.

8. Your Rights

Subject to POPIA, you may request to:

• Access your personal information

• Correct inaccurate information

• Request deletion where legally permissible

• Object to certain processing

• Withdraw consent where processing is based on consent

Requests may be submitted using the contact details below.

9. Cookies and Analytics

Our website uses cookies required for the operation of the website and to understand website usage through Wix Analytics.

For further information, please refer to our Cookie Policy.

10. Third-Party Services

Our website and business may use services provided by third parties including:

• Wix

• Microsoft

• Jotform

• ClickUp

Each provider maintains its own privacy practices.

11. Changes to this Policy

This Privacy Policy may be updated from time to time.

The latest version will always be published on our website.

12. Contact

THE SPRING MEDIA COMPANY (PTY) LTD

Email: thespringmediaco@gmail.com

If you believe your personal information has not been handled correctly, you may also lodge a complaint with the South African Information Regulator.